It has become customary in solid or new companies to see at the entrance a reception area. This is the place where the visitor can get advice from the administrator or the Manager on work with clients. It can find out information on working hours, location of offices on floors or other information about activities of the company.
The word reception (in the pronunciation of “reception” or “reception”) borrowed from the English language. It represents a zone of reception of visitors, guests, customers. It is assumed that in this place the new arrivals receive further instructions regarding the planned activities, clarify the procedures for the behavior are recorded.
This area becomes the starting point of their further advancement through the corridors of the new building. Literally translated as “to receive” or “accept”. To a lesser extent is also used to mean “perception”, “acceptance”, “meeting”. And this is quite logical: depending on the type of event, organizational structure or type of the company (enterprise) visitors can have different purpose of visit.
In our reality the concept of reception is a special type of office furniture. Such a kit may include a stand resembling the workplace of the Manager of the hotel. Or will it be a corner (the wall in the room, General purpose) at the entrance to the office building with a small waiting area and accompanying furniture.
Accurate data on the correct use of this word in the Russian language yet. Some sources allegedly provides guidance on the need to use forms of words, to them by analogy with the existing borrowing (promotion).
Others insist on the variant of reception. How to write correctly (there is another option: reception, reception, reception) – hard to say, because of the lack of official sources of information. If you decline any of them sounds "sloppy". Propositions do not do this (at the reception), and to use the word as it is in any case.
Where else can you find a reception area? It was before us. In hotels always, one way or another, attended a reception Desk, where newly arrived guests checked in. Living there received or handed over the room keys, and those leaving – was calculated. At enterprises and in organizations where the administration building was behind a common fence, the function of visitor reception performed duty at the entrance guard. It is difficult to compare: turnstiles and access control system and well-disposed managers work with clients awaiting visitors in a comfortable and well organized reception area.
Now the reception can be found in the beauty salon and the Mall, and the updated (reconstructed) globe factories. Furniture market adjusts to these trends. Many companies offer customers a variety of options updated according to the Western models convenient stands administrators.
The organization of the zone
To "level" to welcome guests, visitors or customers (investors), the reception Desk must be versatile. From its shape and design depends on the convenience for both administrator and visitors. Customer care and staff are equally important to the company. Therefore, to furniture for the reception area of special requirements.
Front Desk usually combines the two areas. Is the workplace personnel in first level. Above, usually, it is the table for visitors. It should be comfortable, customers love waiting for the decision of the question whether to put hands securely rely, alone.
All unnecessary: communication, monitors, office supplies are hidden in the niches between these two levels. To see basically the client needs the friendly face of reception, behind him – the attributes of the company, on the table or nearby on the stands and shelves – business cards, advertising and information booklets, nice looking and not distracting decorations, Souvenirs.
By and large, the reception is largely really the face, so to speak, "odezhka" on which greeted. And here it is appropriate to try to show true potential. Occupying the leading positions of the company in order to maintain the image, consider it their duty to acquire for the clients luxurious shiny rack of glass and metal, complete with plush carpets, chairs and sofas for the waiting area.
It is clear that a small, start up your way the firm or the organization don't have to spend money. Looks good and impressive simple but tasteful tonal common interior stand. Much more important will be for the guest experience of communicating with staff, located on the other side of the table. How communication will develop, as quickly and efficiently will be able to solve the primary questions of the organizational plan will depend on its impressions. Psychologists believe that they are largely prejudge the outcome of the meeting.
The front Desk Manager
We staff the reception area may perform a variety of functions. In the solid organization of the reception of visitors is usually responsible individuals. An Executive Secretary is in the vicinity of the main face of the company. The primary data input, registration of incoming documents and other organizational matters – all perform certain employees.
In small firms it often happens that all these functions are assigned to one person. He takes guests on duty on the phone, advises on General issues and may even engage in advertising or selling merchandise. In this case, he is the "face" of the company. The front Desk Manager needs to look presentable, to look into the activities of the company, to be a good advertising agent, perhaps even a competent seller, and certainly an attentive and responsive companion.