It has already become customary in a solid or new company to see at the entrance a reception area. This is the place where a visitor can get advice from an administrator or a client manager. He can find out information about the mode of operation, the location of offices on the floors or other information about the company's activities.


The word reception (in the pronunciation of "reception" or "reception") is borrowed from the English language. It means a reception zone for visitors, guests, customers. It is assumed that in this place new arrivals receive further instructions regarding the planned event, specify the order of behavior, and register.

This zone becomes the starting point for their further advancement along the corridors of the new building. Literally translated as "receive" or "take". To a lesser extent is also used in the meanings: "perception", "acceptance", "encounter". And this is quite logical: depending on the type of event, the structure of the organization or the type of company (enterprise), visitors can have different purposes of the visit.

In our realities the concept of reception is also a special type of office furniture. Such a kit may include only a rack resembling the workplace of the hotel administrator. Or it will be a corner (wall in a general-purpose room) at the entrance to the office building with a small waiting area and accompanying furniture.


There is no exact data on the correctness of the use of this word in the Russian language. Some sources allegedly provide recommendations on the need to use the form of the word reception, in analogy with the already existing borrowing (promotion).

Others insist on the option of the reception. How to write correctly (there are still options: reception desk, reception, reception) - it is difficult to say, in the absence of official sources of information. When declining, any of them sounds "sloppy". Proposals are suggested not to do this (at the reception), but to use the word form as is in any case.

Scope of application

Where else can you meet the reception area? This was before and with us. In hotels, always, one way or another, there was a reception desk, where newly arrived guests were registered. Living there received or handed keys to the rooms, and leaving - calculated. At enterprises and organizations, where the administration buildings were located behind a common fence, the function of receiving visitors was performed by the guard on guard who was on duty. It's difficult to compare: turnstiles and access system - and well-minded customer service managers, waiting for visitors in a cozy and well-organized reception area.

Now the reception can be found in the beauty salon, and in the shopping center, and already on the renovated (reconstructed) passage factories and factories. The furniture market adapts to these trends. Many companies offer customers various options updated by Western standards of convenient racks of administrators.

Organization of the zone

In order to "meet" guests, visitors or customers (investors), the reception desk must be universal. From its form and design depends the convenience of both the administrator and visitors. Caring for customers and staff is equally important for the company. Therefore, special requirements are imposed on furniture for the reception area.

The rack, as a rule, combines at once two zones. This workstation is staff on the first level. Above, usually, is a table for visitors. It should be convenient, customers like to put their hands comfortably in anticipation of resolving their issue, rely reliably, calmly look around.

Everything is superfluous: communication tools, monitors, office accessories are hidden in niches between these two levels. To see basically the client should the friendly face of the administrator at the reception, behind him - the attributes of the company, on the table or beside on stands and racks - business cards, advertising and information booklets, pleasant to the eye and not distracting decor elements, souvenirs.


By and large, the receptionist is in many respects really the face of the company, so to speak, the "clothes" to be met. And here it is appropriate to try to show the true potential. Leading companies in order to maintain the image, consider it their duty to purchase for the reception of clients luxurious shiny glass and metal stands complete with chic carpets, armchairs and sofas for the waiting area.

It is clear that a small, beginning a company or an organization is not necessarily so spent. It looks good and impresses with a simple, but tastefully selected in the tone of the general interior of the rack. It will be much more important for the guest to have an impression of communication with the staff on the other side of the table. From how the conversation develops, how quickly and qualitatively the visitor will be able to solve the initial questions of the organizational plan, his impressions will depend. Psychologists believe that they largely predetermine the outcome of the future meeting.

Administrator at the reception

Our reception staff can perform a variety of functions. In a solid organization, the reception of visitors is usually handled by a separate employee. The secretary of the head is in close proximity to the main person of the company. Input of primary information, registration of incoming documentation and other organizational issues - all these are performed by individual employees.

In small firms, all these functions are often assigned to one person. He receives guests, is on duty on telephones, advises on general issues and can even engage in advertising or selling related products. In this case, it is he who is the "face" of the company. Administrator at the reception should look presentable, understand the activities of the company, be a good advertising agent, perhaps even a competent seller and certainly an attentive and sensitive interlocutor.