Among the most prominent brands in the Russian banking market is Tinkoff. Its owner is Oleg Tinkov, one of the most famous entrepreneurs in Russia. This banking organization specializes in providing a wide range of financial services. Deposits and loans are among the most sought-after in the Russian market. One of the most remarkable features of the work of Tinkoff Bank is the absence of offices. In this sense, this financial institution is unique to the Russian market. What are the key facts about Tinkoff? What do customers and employees say about their experience with the institution?
General information about the bank
Tinkoff is a bank whose reviews are presented on a large number of online financial portals. This credit organization operates throughout the territory of the Russian Federation. The activity of Tinkoff Bank is noteworthy that the institution provides customer service outside the offices - online (via the website, email, social networks) or by telephone. This format of conducting banking activities is to some extent unique for Russia.
Tinkoff is a bank whose reviews are actively left by both its customers and employees. The organization has been known under the current brand since 2006. Prior to this, the corresponding structure was called Khimmashbank. This institution was registered in 1994 in Moscow. The Khimmashbank JSCB worked with industrial enterprises in the capital region, issuing loans to relevant businesses. In the 1990s, the chemical industry turnover significantly decreased in Moscow and the region, as a result of which the bank began to experience problems with customer demand. In 2006, his assets were acquired by the famous entrepreneur Oleg Tinkov, who at that time occupied the 9th place in the ranking of the richest people in the country according to the Forbes magazine.
After Oleg Tinkov headed the board of directors of the organization, a deep reform of the institution began. So, for example, a rebranding was made, according to the results of which the bank began to be called “Tinkoff Bank - Credit Systems” (this is its full name). A new organization logo was developed. The position of the bank in the financial market began to improve. In November 2006, the institution became a member of the deposit insurance system; in 2007, it began issuing plastic cards, which soon became the basis for the Tinkoff key financial product - loans. Another direction of the bank’s activities has also been formed - attracting deposits through electronic payment systems. Debit cards began to be issued. The demand for bank services grew steadily, and reviews of Tinkoff Bank began to appear frequently on the Internet.
It can be noted that the reviews about the Tinkoff Bank are almost always left only to physical persons - simply because legal entities are not served by the relevant credit institution. The main financial products that the bank offers to its citizens are deposits and credit cards. The bank’s assets are owned by Oleg Tinkov, Goldman Sachs Bank, and the Vostok Nafta Investments Fund, registered in Sweden.
What are the reviews about the bank "Tinkoff"? This credit and financial organization works in a unique format for the Russian market, but it provides quite common services: issuing credit cards and deposits. Accordingly, reviews of the Tinkoff Bank can, first of all, be classified into those that reflect the citizens' experience in using loans, as well as opinions regarding deposits. A separate category of reviews is those related to the evaluation of the cumulative programs that the financial brand offers to the Russian market. We will study the opinions of Tinkoff clients, presented in the respective categories, in more detail.
Feedback on contributions
To begin with, we study the feedback on the Tinkoff Bank, which reflects the experience of interaction between citizens and the organization in question regarding the processing of deposits. The specificity of attracting clients' funds by the institution is to use only electronic channels.
The first thing a potential client of the bank does is to configure the desired deposit using an online form on the bank’s website. In this part of "Tinkoff" - the bank (customer reviews confirm this), which offers a very convenient online toolkit.
Once a person has decided on the optimal deposit amount, duration of investments, currency and other conditions (for example, the desired interest transfer options, he can fill in an online agreement with the bank. You will need to enter personal, passport data in the appropriate form, and also specify the method of institutions with the client. After the online contract is filled, you need to send it to the bank and wait for the call of the Tinkoff specialist. During the dialogue with him you need to determine the place of receipt of the documents - paper ersii agreement on the contribution from the courier "Tinkoff." - bank (customer testimonials indicate a high assessment of opportunities), which delivers the necessary documents in the most expeditious timeframe.
After signing the sources and transferring them to the bank, the opening of the deposit is considered confirmed. The client can deposit his deposit in one of the ways supported by the institution: by bank transfer, by debit card, in cash at a specialized deposit point or by using a QIWI wallet. Once a deposit is opened, it can be managed through various online tools. These include online banking and mobile channels. Consider their specifics, as well as customer reviews in terms of using the appropriate tools in more detail.
Testimonials on the use of Internet banking and mobile tools
What is the key online tool from Tinkoff - online banking? Reviews about him are presented on financial online portals in the widest range. The use of the Tinkoff Internet Bank is carried out through the website of the relevant credit institution. In order to start activating its capabilities, you must select the desired section of the portal, and then get a login and password from your personal account. The corresponding operation involves the use of the Tinkoff Black card number, which is issued to the client by the courier along with the contract. After the required data have been entered into the online form, the system will send an SMS with a password from the Internet bank. It must be entered on the appropriate page of the site. After that, the person can start managing the deposit. The mechanism considered reviews of the bank "Tinkoff" characterize as very convenient.
In turn, lovers of mobile devices can use the appropriate type of application. Downloading and opening it, you need to enter the login and password obtained when working with the web version, after which you can begin to use all the necessary functions related to the management of the deposit.
Feedback on deposit management features
What are the reviews about the Tinkoff Bank in terms of using customers with the appropriate tools for working with deposits? In terms of the convenience of their involvement, they, as we noted above, are quite positive. But we will also be directly interested in the content of the relevant functions of deposit management.
Thus, the Internet Bank from Tinkoff allows, above all, to replenish deposits. At the same time, the increased amount of the deposit also becomes the basis for interest accrual. Deposit replenishment with the help of online tools can be carried out at any time, starting from the 2nd day of opening the deposit, but not later than one month before its closure.
Another notable feature of Internet banking is the management of automatic renewal of the relevant agreement. What is its specificity? By default, deposits from Tinkoff are automatically extended at the same rate that is set at the end of the deposit agreement. However, a person may, at his discretion, disable it through the tools of the online bank or through the call center of the institution.
It can be noted that Tinkoff also offers clients various accumulative programs. For example, the cardholder Tinkoff Black receives interest on the current balance on his account. In some cases, it is possible to use the Cashback option, in which part of the spent money is returned to the card. Among other preferences for Tinkoff card holders are discounts from bank partners. Reviews characterizing the accumulative programs of the brand are extremely positive.
The next aspect, in which we study the leading business under the Tinkoff brand, is credit card reviews. As we noted above, this financial product is among the key ones that the institution in question offers to the market. Registration of the respective cards is carried out within the framework of the mechanism, which is generally similar to that which characterizes the conclusion of the contract between the client and Tinkoff Bank for opening a deposit.
That is, first the person who needs a credit card fills in the online form in the appropriate section of the institution's website. It is necessary to enter personal and passport data, as well as indicate the telephone number for communication. After the credit application has been analyzed by the bank’s scoring system and approved, the customer service specialist will contact the applicant and make an appointment with the courier who will transfer the loan agreement and the card to the person.
Tinkoff is a bank (credit card reviews issued by it confirm this), which offers its borrowers sufficiently competitive interest rates. At least, they are quite adequate to the requirements for the applicant in terms of his income, level of debt load and indicators of credit history. Many other banks have a stricter policy for assessing the solvency of borrowers.
Of course, there is evidence of dissatisfaction with the conditions offered by the credit bank Tinkoff, reviews. Thus, many clients of the institution note that, firstly, the bank does not quite correctly reflect the actual amount of interest and overpayments in contracts. The nominal rate on loans, perhaps, will be small, but various additional payments will make the use of credit far from the most profitable. However, such an approach, according to analysts, is a common practice in the banking market. Bank Tinkoff is not unique in this sense. In absolute terms, its rates, as financial experts believe, even with allowance for surcharges and commissions, look quite competitive. Such conditions can offer, for example, not every bank in Moscow. “Tinkoff” (expert reviews confirm this) pursues a balanced policy in terms of the formation of loan offers.
The format in which the considered credit organization operates predetermines a number of the most important competitive advantages of the brand. So, Tinkoff, which does not have rental costs and maintenance of offices, will by default be much more profitable than the organization that has the corresponding costs. In many respects, due to low costs, it is possible to form quite adequate rates for loans from Tinkoff Bank. Customer reviews on loans also characterize the bank as very liberal in terms of assessing the borrower's solvency. This may indicate that the institution lays in the structure of profitability some of the risks associated with refusals to return loans.
Deposit rates are also quite competitive. They are often higher than those offered by many leading Russian banks. The Tinkoff brand does not incur costs, for example, with the periodic collection of cash from offices and ATMs, as a result of which it may not include the corresponding costs in the overall profitability structure.
So, we investigated the most remarkable facts that characterize the activity of such an institution as Tinkoff Bank, customer reviews on loans. Our next task is to study the institution from the point of view of its role as an employer. The format of Tinkoff Bank’s activities is unique in that the organization has no offices. This predetermines the need for the institution to implement an unusual personnel policy aimed at finding specialists who are ready to conduct activities outside corporate premises. What can work look like at Tinkoff? Testimonials from the staff of the institution, which are also often found on thematic online portals, will help us understand this.
Reviews about working in a bank
What do experts with work experience at Tinkoff Bank write? Much, of course, depends on the specifics of the positions occupied by the employees of the organization.
So, among the key positions in the bank are the operators. Their task is to communicate with customers by phone and through other channels. Such work in Tinkoff Bank (employee reviews describe it as not the most difficult, but responsible) can be associated with assisting clients in filling out applications for loans or deposits, setting up a meeting between them and couriers, or, for example, resolving questions.
The work activity of Tinkoff telephone operators requires, on the one hand, readiness for monotonous and in many respects routine work, on the other - the ability to sometimes solve non-standard issues that arise among customers. Another feature of work in the organization in question is that it is not conducted in the office. As a rule, from home, via the Internet. Relevant remote work in Tinkoff Bank (reviews of many employees of the institution confirm this) may seem unusual at first. But gradually, as noted by experienced specialists, the habituation to such a mode of labor activity is going on.
Reviews about working at Tinkoff, a bank that does not have offices, indicate that many employees lack a typical corporate format for communicating with colleagues. Some are accustomed to effective work related to customer communications only in the office environment. Many also lack corporate parties common in Russia. Due to the unusual format of the organization of labor activity, Tinkoff is a bank (feedback from employees indicates this), which is often considered by financial experts as a temporary place of work. Although many admit that they get used to the appropriate format of activity, and subsequently hardly adapt again to standard office conditions.
Another popular position at Tinkoff Bank is a specialist in debt collection and loan restructuring. The main task of a person at this position is to assist customers in solving problems related to the timely repayment of loans on schedule. It happens that a person took out a loan and did not calculate his financial capabilities, as a result of which delays begin to arise. Reviews about working at Tinkoff, a bank for which lending is one of the main activities, show that only those people who have the necessary psychological readiness to communicate with clients on delinquency.
In the staff structure of the bank "Tinkoff" provides positions of managers. Among them are the leaders of groups of specialists of a particular profile. Their task is to coordinate the activity of employees in relevant positions, to help them ensure the proper quality of customer support, to advise on necessary issues. Tinkoff is a bank (feedback from employees characterizes this opportunity in a very positive way), aimed at shaping a corporate culture, based on the employee’s responsible attitude to business. It can be noted that in the structure of the personnel of the brand there is a separate managerial category of managers responsible for the quality of services provided by the institution to citizens.
Tinkoff is a bank (feedback from employees on the whole confirms this) offering a very competitive salary to specialists. This is possible, according to analysts, largely due to the absence of the institution’s costs of maintaining offices and related infrastructure. Salary in the bank "Tinkoff", as in many other financial organizations, can consist of a salary, bonus and other additional payments. But in absolute terms, labor compensation, as noted by employees of the institution, is quite competitive for the banking market.